February 5, 2006

 

 

 

IN FOCUS: INVOICE IMPROVEMENTS INITIATIVE

BACKGROUND
Continuous improvement to Canada Post invoice communications combines reaction to customer feedback with proactive development of enhancements that add measurable value.

NEW
Julie Mills, Director, Order-to-Cash Process Design & Improvement, presented for discussion a series of initiatives at the January 26th NAMMU National Workshop on credit and billing practices. The initiatives are designed to improve clarity of invoices and statement of account presentation, group invoices in one envelope for weekly or monthly receipt.

NEXT
The complete presentation is attached for review and comment. Would you please take the time to review the proposals, provide your comments, and also briefly describe any additional improvements you think important for consideration.

Click here to view the complete presentation: NAMMU Invoice Improvements January26,2006.ppt

Please respond using the MY SAY form (click here to download), and FAX to: 416-977-4513 by February 23. You may also email: executive@nammu.org

The Process Improvement team wants to ensure improvements are focused on: customer self-serve tools; order, billing, invoice and payment processes; inquiry resolution that will benefit the majority of customers or deliver a significant improvement to a customer segment. By responding with Your Say, you will ensure the team has the benefit of as much input as possible to determine business priorities.